Important Details Concerning Your Spa Service
Hi there! We are excited to have you at The Hidden Spa. We’d like to make your time with us as seamless, smooth and enjoyable as possible. Please take time to read our policies. This ensures an enjoyable place for all who visit and work here.
BOOKING PROCEDURES:
You may book online by visiting our website, HiddenSpaNC.com or calling us at 704-380-4474.
We require a credit card to hold your appointment and protect our staff’s income. This card will only be charged in the event of a no show or cancellation with less than a 24 hour notice. You still need to bring payment to your appointment.
FIRST-TIME CLIENTS:
We require a $50 booking fee for services 30 min or longer. This is to reduce the occurrence of no shows and last minute cancellations.
When booking your appointment:
Please inform our team of the following:
- Allergies or medical conditions
- If you are celebrating any special occasions
- If you are pregnant
- If you have a gender preference for your therapist
- If you have a request for a specific therapist
TREATMENT or SERVICE ARRIVAL TIME
We recommend that you arrive at least 10 minutes prior to your scheduled treatment. Your reservation is held specifically for you, if you arrive late, your service will end as scheduled so as not to delay the next guest, and the full value of your treatment will be charged.
TREATMENT COMFORT
Your treatment is your time, and you should delight in it to the fullest. Please tell your therapists of any adjustments that you like, massage pressure, or any other conditions to make your experience best for you.
PERSONAL BELONGINGS/ VALUABLES
Please leave keep your valuables with you during your single service, or store in lockers to secure your items during multiple treatments or services.
CANCELLATIONS:
We request the courtesy of a 24 hour notice if you will not be fulfilling your appointment commitment. We know that no one wants to pay for a missed or cancelled appointment, but our staff and business can not absorb the detrimental costs of same day appointment cancellations and no-shows. Please be understanding that this is a business and our livelihood.
CELLPHONES:
Please silence your phone or adjust to vibrate only when entering the spa. We want everyone to be able to enjoy their services and the relaxing environment as much as possible.
RELAXATION LOUNGE:
This space is available for clients who have appointments valued at $50 or more. If you are tagging along with a spouse or friend, and are not receiving a paid service, then you must pay the service fee for your use of the RELAXATION LOUNGE. The only exception is for parents waiting on minors receiving services.
The RELAXATION LOUNGE is for ages 12 and up. Please do not bring children under 12 to the lounge.
Please do not disrupt treatments in adjoining rooms by talking loudly.
INTAKE FORMS:
We require all clients fill out intake forms to ensure your safety during your services.
TIPPING:
Tipping etiquette on services 10-20%. Tipping is greatly appreciated, but not required. You will be given the option to tip on your card or leave cash for your service provider. 100% of gratuities go straight to your provider.
Etiquette:
We reserve the right to deny services to anyone who makes sexual remarks to our staff, appears intoxicated, or is disruptive to other client’s services. Your service will end and full payment amount will be due.
Please notify us at least twenty-four hours in advance of your service or session of any time change or cancellation.
Less than 24-hour notice will result in full charge of the scheduled service.